terms & conditions

Bookings are essential to avoid disappointment. Cancellation policy/fees apply:

COORONG DAY CRUISES - CANCELLATION FEE POLICY

  • Applies: Full-Day, Half-Day, Murray Mouth & Gin Flight Cruises

  • Cancellations beyond 24 hours of departure = NO FEE

  • Cancellations within 24 hours of departure = 100% of ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

  • Please allow ample time to travel to Goolwa, find parking & get to the departure point.

MURRAY RIVER DAY CRUISES - CANCELLATION FEE POLICY

  • Applies: Coorong, River & Lakes Experience & Murray River Day-Cruises

  • Cancellations more than 30 days before departure = NO FEE

  • Cancellations 15-29 days before departure: 50% of the ticket price*

  • Cancellations within 14-days of departure: 100% of the ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

CHARTERS & GROUP BOOKING CANCELLATION FEE POLICY

  • Applies: Private Charters & Group Bookings on Public Tours – Day Tours Only

  • Cancellations beyond 7-days of departure = NO FEE

  • Cancellations within 7-days of departure = 100% of ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

  • Please allow ample time to travel to Goolwa, find parking & get to the departure point.

*Full refund will be issued if we are able to re-sell cancelled seats.

 

Itinerary & cost details may be subject to change, sometimes without notice, due to operational circumstances. The company and masters reserve the right to cancel or/ alter cruises at their discretion due to water levels, lock access, weather conditions, not reaching minimum passenger numbers or/ other operating conditions. Please include all passengers in your booking (where applicable), including infants/children under 2, for which there is no charge (meals not included). Should you like a meal for your child under 2, you will need to purchase a "Child 2-15yrs" ticket.

We require all passengers to be sufficiently mobile to negotiate stairs & generally move about the vessel. As the cruises are in protected waters - motion sickness tablets are not normally required.

If you have any questions/queries please do not hesitate to contact us, 08 8555 2203.